Last updated: [INSERT DATE]
Effective date: [INSERT DATE]

These Terms & Conditions apply to your use of the LoftAssessments website and to any enquiries, bookings, assessments, inspections, quotes, reports, and related services provided by [FULL LEGAL COMPANY NAME], trading as LoftAssessments.

By using our website, making an enquiry, requesting a quote, or booking a service, you agree to these Terms.

If you do not agree, please do not use our website or services.

1. Who we are

LoftAssessments is operated by:

[FULL LEGAL COMPANY NAME]
Trading as: LoftAssessments
Registered office: [INSERT ADDRESS]
Email: [INSERT EMAIL]
Telephone: [INSERT PHONE NUMBER]
Company number: [INSERT COMPANY NUMBER]

References to “we”, “us”, or “our” mean the company above.
References to “you” mean the person using the website or booking services.

All services are provided by [FULL LEGAL COMPANY NAME].

2. About our services

LoftAssessments provides loft-related property assessments and advisory services.

Our services may include:

enquiries and consultations

free or paid loft assessments

property visits and inspections

photo-supported findings

written summaries or reports

recommendations

quotations for further works

introductions to related service providers where relevant

Our assessments are:

visual and non-invasive unless stated otherwise

based on accessible areas and visible conditions

advisory in nature

We may recommend insulation solutions including:

fibreglass or mineral wool

multifoil systems

spray foam (or removal where relevant)

Some recommendations may relate to products or services supplied or installed by us or our partners.

Our services are not:

a structural engineering report

a mortgage valuation

a formal RICS or chartered survey

legal or financial advice

a guarantee that hidden defects do not exist

a guarantee of acceptance by lenders, insurers, or third parties

3. Website use

You may use our website only for lawful purposes.

You must not:

misuse the website

attempt unauthorised access

introduce malicious material

copy or reuse content without permission

interfere with site operation

We may suspend or restrict access where necessary.

4. Enquiries and bookings

Submitting an enquiry does not create a contract.

A contract is formed only when we:

confirm a booking, or

accept your instruction

We may decline bookings where:

the service is outside our scope

access or safety is unsuitable

information provided is inaccurate

the request is not appropriate

You must provide accurate and complete information.

5. Free assessments

Where an assessment is described as “free”, this refers only to the initial visit or review.

It does not include:

invasive investigations

specialist testing

extended reports

re-visits

certifications

installation or remedial works

Any chargeable services will be agreed in advance.

6. Quotes and estimates

Quotes are based on available information at the time.

Unless stated otherwise:

quotes are not guaranteed final prices

may change based on site conditions

may be withdrawn if information is inaccurate

are valid for [INSERT PERIOD]

Any installation or further work will be subject to separate contractual terms.

7. Assessments, inspections and reports

Assessments are based on:

visible conditions

accessible areas

information provided

They are typically non-invasive.

We are not responsible for issues that:

are hidden or inaccessible

require destructive inspection

arise after the visit

fall outside the agreed scope

Reports:

are for the instructing client only

should not be relied upon by third parties without consent

Photographs:

show conditions at the time only

may not represent the entire property

Our assessments and recommendations should not replace specialist advice where required.

8. Access and your responsibilities

You agree to:

provide safe access

disclose hazards or risks

ensure suitable conditions for attendance

ensure appropriate authority to instruct us

We may cancel or postpone where:

access is unsafe

conditions differ from those described

We may charge reasonable fees for failed access where disclosed in advance.

9. Timing and appointments

All timings are estimates unless agreed otherwise.

We are not liable for delays caused by:

weather

access issues

illness

external factors beyond our control

10. Consumer cancellation rights

If you are a consumer, you may have a 14-day cooling-off period for certain bookings.

To cancel, contact us before the period ends.

If you request work to begin within this period:

you may need to pay for work already completed

If fully performed, cancellation rights may be lost.

11. Cancellations outside cooling-off

We may charge a reasonable fee for:

late cancellations

missed appointments

wasted visits

Typical structure:

48+ hours notice: no charge

under 48 hours: reasonable fee

missed appointment: reasonable fee

12. Changes or cancellations by us

We may cancel or reschedule where necessary due to:

safety

access issues

incorrect information

external factors

If a paid service is cancelled by us, unused fees will be refunded.

13. Prices and payment

Where applicable:

prices are in GBP

VAT is added where applicable

payment terms: [INSERT TERMS]

We may withhold reports or further services until payment is made.

14. Intellectual property

All materials (website, reports, branding, photos) remain our property.

You may:

use reports for your own property purposes

You may not:

reuse commercially

alter or rebrand

distribute for profit

15. Reliance and third parties

Website content is general information only.

Reports:

are prepared for the instructing client

should not be relied on by third parties

Third-party providers:

operate independently unless stated otherwise

We are not responsible for:

third-party services

lender or insurer decisions

outcomes based on our recommendations

16. Liability

Nothing excludes liability where unlawful (including death, injury, fraud).

Otherwise:

we are liable only for foreseeable loss

not for indirect or business loss

not for issues outside our control

not for hidden defects

Where permitted:

liability is limited to the amount paid for the service

17. Complaints

Please contact us first:

[INSERT EMAIL]
[INSERT ADDRESS]
[INSERT PHONE]

18. Privacy

We process personal data in accordance with our Privacy Policy:
[INSERT LINK]

19. Changes

We may update these Terms at any time.

20. Severability

If part of these Terms is invalid, the rest remains in force.

21. Governing law

These Terms are governed by the law of England and Wales.

Consumers retain rights under UK law.