Last updated: [INSERT DATE]
Effective date: [INSERT DATE]

At LoftAssessments, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what personal data we collect, how we use it, who we share it with, how long we keep it, and your rights in relation to your information.

This policy applies to personal data collected through our website, by telephone, email, enquiry forms, during assessment bookings, and in any follow-up communication connected with our services.

LoftAssessments is a trading style of [FULL LEGAL COMPANY NAME].

1. Who we are

LoftAssessments is operated by:

[FULL LEGAL COMPANY NAME]
Trading as: LoftAssessments
Registered office: [INSERT ADDRESS]
Email: [INSERT PRIVACY EMAIL]
Telephone: [INSERT PHONE NUMBER]
Company number: [INSERT COMPANY NUMBER]
ICO registration number: [INSERT IF APPLICABLE]

For the purposes of UK data protection law, we are the data controller.

2. Information we collect

We may collect and process the following:

Information you provide directly

Name

Address

Email address

Telephone number

Property details

Details about your enquiry or concerns

Booking information

Information shared via calls, emails or forms

Photos or documents you choose to send

Details of anyone acting on your behalf

Information collected during service delivery

Notes from enquiries and calls

Booking records

Assessment findings

Photos taken during visits (where relevant)

Information about loft condition, insulation, damp, mould, ventilation or related issues

Quotes, recommendations, reports and follow-up actions

Information collected automatically

IP address

Browser type

Device information

Pages visited

Website usage data

Cookie-related data (where applicable)

Information from other sources

We may receive data from:

family members acting for you

referral partners

service providers

publicly available sources relevant to your enquiry

3. How we use your personal information

We use your data to:

respond to enquiries

arrange and carry out loft assessments

provide reports, findings and recommendations

communicate about bookings or services

provide quotations

maintain service records

improve our services and website

manage complaints or feedback

meet legal obligations

protect against fraud or misuse

send service updates

send marketing (where permitted)

4. Nature of our service

LoftAssessments provides property assessments and recommendations as part of our insulation services.

We may recommend insulation options including (but not limited to):

fibreglass / mineral wool

multifoil systems

spray foam (or removal where relevant)

Some recommendations may relate to products or services supplied or installed by our business or partners.

5. Lawful basis for processing

We rely on:

Contract

To provide services or respond to requests

Legitimate interests

To manage enquiries, improve services, maintain records and operate effectively

Legal obligation

To comply with legal or regulatory requirements

Consent

Where required (e.g. marketing or cookies)

You can withdraw consent at any time.

6. Direct marketing

We may contact you about our services where permitted by law.

You can opt out at any time by:

clicking unsubscribe

emailing us

contacting us directly

Service-related communications will still be sent where necessary.

7. Special category data

We do not normally collect sensitive personal data.

Please avoid sharing it unless necessary. If provided, it will only be processed in accordance with the law.

8. Sharing your information

We may share data with:

IT and website providers

CRM and booking systems

communication providers

analytics providers

contractors, installers and service partners

professional advisers

regulators or authorities where required

We do not sell your personal data.

9. International transfers

If data is transferred outside the UK, we ensure appropriate safeguards are in place.

10. Data retention

We retain data only as long as necessary:

enquiries: 12–24 months

service records: up to 6 years

reports: up to 6 years

marketing suppression: as long as required

cookie records: as needed for compliance

Data is securely deleted or anonymised when no longer required.

11. Cookies

We use cookies to:

operate the site

improve performance

understand usage

Where required:

we request consent

provide clear choices

allow withdrawal

See our Cookie Policy: [INSERT LINK]

12. Communications

We may keep records of calls, emails and messages for:

service delivery

quality control

compliance

13. If you don’t provide information

We may be unable to provide services if required data is not provided.

14. Automated decision-making

We do not use fully automated decision-making that has legal or significant effects.

15. Your rights

You may have the right to:

access your data

correct inaccuracies

request deletion

restrict processing

object to processing

transfer your data

withdraw consent

Contact:
[INSERT PRIVACY EMAIL]
[INSERT ADDRESS]

16. Complaints

Contact us first to resolve any issue.

You can also contact the
Information Commissioner's Office

Website: https://www.ico.org.uk
Helpline: 0303 123 1113

17. Security

We take appropriate measures to protect your data, but no system is completely secure.

18. Third-party links

We are not responsible for third-party websites.

19. Changes

We may update this policy periodically.

20. Contact

[FULL LEGAL COMPANY NAME]
Trading as: LoftAssessments
[INSERT ADDRESS]
[INSERT EMAIL]
[INSERT PHONE]